Public Services Values Statement

To ensure a service environment in which patrons are valued, and a staff environment that recognizes quality service and innovation, we do our best to provide responsive, respectful, and reliable service.

Responsive Service

  • Make the library warm and welcoming to users by projecting a friendly and professional demeanor.
  • Be accessible and approachable.
  • Look for ways to provide service to patrons in any public space.
  • Pay attention to how patrons use our services, spaces, and resources and respond when we see opportunities to improve, enhance or simplify their experience.

Respectful Service

  • Treat all patrons and their requests with respect.
  • Maintain the privacy and confidentiality of all interactions, user records and requests.
  • Accommodate differences and honor diversity.

Reliable Service

  • Address problems quickly and efficiently.
  • Provide useful and complete information.
  • Refer patrons to other appropriate service points or providers when specialized service exists.