Research Room Manager, Research & Instructional Services, Wilson Special Collections Library
Position Title: University Library Technician – Journey
Working Title: Research Room Manager
Position Number: 00016905
Hiring Range: $34,554 – $39,467
Closing Date: September 13, 2019
The Research Room Manager in the Research & Instructional Services Department of the Louis Round Wilson Special Collections Library provides supervision of the special collections research room. Primary duties are: management of research room services and security; management of internal and external circulation of special collections material, including interlibrary loan and campus-based document delivery; participation in the analysis, development, and implementation of research room policies; supervision of work assigned to student employees; reference services to library patrons in person, on the phone, via email, and using online chat; instruction in the use of and troubleshooting of library equipment and software, including microfilm reader/printer/scanners and scanners; communication with and training of non-departmental staff; compilation and analysis of library statistics; and other duties as assigned for the benefit of the library and its patrons.
Minimum Education and Experience
High school diploma or equivalency and two years of experience in library services, office support, or related field; or equivalent combination of training and experience.
Essential Skills, Knowledge and Abilities
The successful candidate must have library public service experience and the customer service skills necessary to work effectively with a wide range of patrons. They must have excellent organizational, interpersonal, and verbal and written communication skills.
The successful candidate must be able to prioritize tasks effectively, manage time and meet deadlines, and perform complex tasks with a high degree of accuracy and minimal direct supervision. They must also be flexible, self-motivated, willing to learn new skills, able to work well with a wide variety of staff and patrons, and the ability to stay calm under pressure. They must also be able to adapt to changing user needs in a dynamic, service-oriented environment; have an aptitude for working with a high volume of detailed information and problem-solving; be able to lead and work collaboratively in a team environment; demonstrate the flexibility and ability to shift priorities quickly; must have experience working with spreadsheet, database, and library management software.
The selected candidate must show dependability in regularly meeting the work schedule.
Bachelor’s degree in English, History, Library Science, or related fields. Prior experience working in a reference or public services position, especially in a special collections library or archive. Working knowledge of library-oriented software, especially Atlas System’s ILLiad interlibrary loan and Aeon special collections management software, or other integrated library systems.
Special Physical and Mental Requirements
Weekend work occasionally
M-F, 8-5; occasional weekends
To apply for permanent staff (SHRA) positions, please visit the Office of Human Resources Careers at Carolina website. For more information on application procedures, applicants may contact:
Office of Human Resources
University of North Carolina at Chapel Hill
104 Airport Drive CB #1045
Chapel Hill, NC 27514
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.