Head of Technical Services


INFO SESSION: December 15, 11:00AM – 12:00 PM EST

Zoom link:  https://unc.zoom.us/webinar/register/WN_6gGV2GqYQQCTAYaEnnxxwQ

The University Libraries at the University of North Carolina at Chapel Hill seeks an innovative, collaborative, and engaged Head of Technical Services to lead a highly skilled and dedicated team of librarians and professional staff. The Technical Services department at the University Libraries consists of 21 staff in two units: Resource Acquisitions and Management (RAM) and Resource Description and Management (RDM). The Head of Technical Services will provide vision and direction in keeping with the libraries’ pillars: Student Success, Preservation, and Research. This newly re-envisioned role is instrumental in furthering the University Libraries’ goals around Sustainable Scholarship and is at the heart of the collections’ lifecycle.

The Head of Technical Services will lead a data-driven approach to planning for the next phase of Technical Services. On the heels of a re-organization in 2019 and the COVID-19 pandemic, the Head of Technical Services will join the unit at a pivotal moment. Technical Services is poised for a re-examination of staffing and workflows considering changing collection development priorities. The Head of Technical Services will benefit from the opportunity to hire key positions in RAM and RDM, plan for a Library Management System migration, expand shared print commitments and contribute to the University Libraries’ Reckoning Initiative, which seeks to reexamine past harmful practices through a lens of diversity, equity, inclusion, and accessibility (DEIA). The ideal candidate for this position will have a demonstrated commitment to DEIA work in their professional practice.

The Head of Technical Services will play a key role in licensing new agreements in keeping with Sustainable Scholarship principles for all disciplines, iterating workflows, especially around open access agreements and ensuring access and discovery of owned and leased content. The University Libraries at Carolina is a leader in advocating and supporting open access publishing through its Sustainable Scholarship initiative. In 2019, the Libraries signed the first North American read and publish agreement with SAGE Publishing. Since then, UNC Libraries has invested in the PLOS Community and piloted funding of open monographs. As a large multi-library system, the University Libraries supports a $1-billion-dollar research enterprise across the humanities, social science, natural sciences, and health sciences.

University Libraries proudly partners with several consortia, local and national. As a founding member of TRLN, the Triangle Research Libraries Network, UNC Libraries collaborates closely with the libraries at Duke University, North Carolina Central and North Carolina State Universities on licensing, discovery, and shared collections. As one of seventeen libraries in the UNC System, the University Libraries works to align practices and services. UNC Libraries is an active member of HathiTrust, Scholars Trust, the Association of Southeastern Research Libraries (ASERL), the Center for Research Libraries (CRL), and SPARC among other entities. The Head of Technical Services will lead University Libraries’ collaborations in the areas of purchasing, licensing, metadata, and description, and serving on committees and working groups as appropriate.


Reporting to Associate University Librarian for Collections Strategies and Services, the Head of Technical Services will provide vision and direction for all aspects of purchasing, licensing, and resource description for UNC Libraries. Responsibilities include:

  • Provide vision and leadership for Technical Services, which includes Resource Acquisitions and Management (RAM) and Resource Description and Management (RDM).
  • Provide direction in developing, implementing best practices, and emerging trends in purchasing, licensing, description, and discovery
  • Pilot, implement and iterate innovative and creative approaches to discovery and content management in keeping with emerging trends in collection development, purchasing and licensing, and metadata standards.
  • Foster relationships with GOBI (Global Online Bibliographic Interface), EBSCO, OCLC and other vendors related to purchasing, licensing, and description.
  • Develop standards for the collection and analysis of data related to acquisitions, usage, workflows, etc.
  • Lead or participate on relevant committees such as the Collections Steering Committee, Cataloging and Metadata Policy Working Group (CaPOW) and Ethical Description Working Group.
  • Provide leadership for the Collections Strategies and Services division as an active member of the Collections Strategies and Services Leadership Team. Actively engage and collaborate with Department Heads across the libraries.
  • Build strong collaborative relationships with stakeholders across the Libraries, including Wilson Special Collections Library Technical Services, Collections Steering Committee, Interlibrary Loan, Library Information Technology and Scholarly Communications on development, licensing, discovery, and accessibility of research collections.
  • Build strong collaborative relationships with partners and stakeholders on the Chapel Hill campus, the UNC System, and the Triangle Research Libraries Network.
  • Represent UNC Libraries and actively participate in emerging conversations and projects related to acquisitions and resource descriptions in regional, national, and international consortia and professional associations.
  • Oversee hiring, mentoring and professional growth of librarian and professional staff through annual workplans and continued advocacy for Technical Services staff professional and personal well-being.



  • ALA-accredited master’s degree in library or information science and/or an advanced degree in a related discipline.
  • Minimum 3 years of professional work experience in a library setting.
  • Evidence of leadership skills demonstrated through any combination of supervisory experience, project management or other professional experience
  • Excellent interpersonal, oral, and written communication skills, including the ability to foster productive communication among team members
  • Ability to holistically approach workflows, analyze connections and iterate processes
  • Broad knowledge of acquisitions procedures and principles, including an understanding of the e-resource lifecycle, current issues in licensing and discovery and purchasing models.
  • Broad knowledge of cataloging procedures and principles including an understanding of current and emerging metadata standards and bibliographic utilities.
  • Demonstrated commitment to implementing more inclusive, diverse, equitable, and accessible descriptive and acquisitions practices.
  • Familiarity with integrated library systems.
  • Demonstrated commitment to professional growth and development.


  • Minimum of 3 years demonstrated experience supervising or managing a large or complex team
  • Experience working in a research library setting.
  • Understanding of issues related to Sustainable Scholarship and implementing workflows to support a transition to open access.
  • Experience with next generation analysis and visualization of collections data.
  • Experience supporting consortial collection management, access, storage, digitization, and/or discovery tools.
  • Experience with the Innovative (iii) Library Systems
  • Familiarity with library management system migrations.
  • Engagement with community efforts around use of language in descriptive catalogs and controlled vocabularies through a DEI lens.
  • Experience leading, collaborating, or contributing to descriptive metadata system integrations (e.g., finding aids, repositories, and marc catalogs)
  • Demonstrated experience in regional, national, or global standards development and adoption.

The University and the Libraries

The University of North Carolina at Chapel Hill is the country’s oldest state university. UNC-Chapel Hill has an enrollment of approximately 29,000 students and employs more than 3,500 members of the faculty and offers sixty-nine doctoral degrees as well as professional degrees in medicine, nursing, dentistry, pharmacy, and law. The Health Sciences Library is part of the University Libraries and is a recognized leader within the Association of Academic Health Sciences Libraries. University Library collections include over 9.7 million volumes. The library is a member of the Association of Southeastern Research Libraries,  Association of Research Libraries and the Center for Research Libraries. Together with the libraries of Duke University, North Carolina Central University and North Carolina State University, the University Libraries is a member of the Triangle Research Libraries Network (TRLN).

The University Libraries are committed to increasing the diversity of its staff, and therefore welcomes applications from candidates who bring additional dimensions to our mission and work. The University Libraries invest proudly in our employees, strive to create a diverse environment of respect and collaboration, and encourage vision and innovation.

The Region

The Triangle region is one of the most desirable places to live and work in North America and offers its residents a wide array of recreational, cultural, and intellectual activities. The mountains and the seashore are less than a half day’s drive from Chapel Hill.

Salary and Benefits

This is a twelve-month, non faculty academic librarian appointment. Standard state benefits of annual leave, sick leave, and State or optional retirement. The salary range for the Head of Technical Services position begins at $69,900. The University Libraries intends to hire at a minimum of $90,000, with salary commensurate with experience and qualifications.

To Apply

Please visit https://unc.peopleadmin.com/postings/245790 and complete the online application. Please include a letter of application, a resume, and the name, mailing address, email address, and telephone number of three professional references, one of whom must be a current supervisor.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.