Position Title: University Library Technician – Journey
Working Title: Undergraduate Library Overnight Supervisor
Position Number: 20015255
Hiring Range: $31,191 – $36,749
Closing Date: June 12, 2017
This position serves as the main supervisor of the House Undergraduate Library (UL) during overnight and summer late night service hours. The Circulation/Reserves service desk is the primary public service point for the UL, which is the only study facility open to students overnight during the Fall and Spring semesters and after 10pm during Summer School. As shift supervisor, this position leads all library operations and services to provide excellent customer service and to ensure the safety of library patrons and building facilities.
This position supervises and directs workflow of student and part-time temporary employees, communicates, and interacts with assigned Department of Public Safety (DPS) security guard and Housekeeping staff during the overnight service period.
Primary duties include providing basic research and technology assistance for students’ queries; helping users identify and locate resources, borrow and return materials, and use library services and spaces.
This position is responsible for explaining and upholding library policies and procedures to library users; responding to and resolving complex problems, and communicating problematic or unusual situations to appropriate day-time staff. The service desk supervisor is responsible for initiating the UL Emergency Plan, guiding building users through the emergency response, coordinating with the part-time circulation staff and communicating with Public Safety as appropriate.
This position participates in the recruitment process and training new employees; in developing and promoting service initiatives; is involved in collections, facility management, and student outreach projects and participates in staff development opportunities. Use of computer applications such as spreadsheets, wikis, message boards, and integrated library systems will be required to successfully accomplish these projects.
This position works independently as well as a collaborative team member to support the service mission. This position’s work schedule will change for summer sessions and will include responsibility for closing the facility at midnight; this position has daytime schedule during intersessions and class session breaks.
Minimum Education and Experience
High school diploma or equivalency and two years of experience in library services, office support, or related field; or equivalent combination of training and experience.
Essential Skills, Knowledge and Abilities
The House Undergraduate Library Overnight Supervisor:
• Must demonstrate strong leadership and supervisory skills to effectively manage primary responsibilities for the Undergraduate Library services and operations.
• Must have excellent customer service skills and demonstrated ability to assist patrons with their technology, research, and facilities problems.
• Must have effective oral and written communication skills and the ability to analyze, interpret, recommend, and implement policy and procedural guidelines.
• Must have an eye for details and the ability to identify problems, obstacles and alternative solutions within policy guidelines to handle non-routine requests and know when to refer more complicated matters to daytime or higher level staff.
• Must have ability to stay calm under pressure and to use effective interpersonal skills to address service, security, and facility concerns.
• Must have demonstrated ability to work independently and in teams.
• Must be able to set priorities and balance competing demands.
• Must have the ability to work with PC and Mac operating systems, computer accessories, and a variety of computer applications and systems in a networked environment.
• Must have demonstrated ability to locate, analyze, and interpret data contained in complex online systems.
Selected candidate must show dependability in regularly meeting work schedule.le.
Previous academic library experience, particularly circulation and student/facility supervision. Experience with Innovative Millennium/Sierra Library software. Three years of college, particularly familiarity with the UNC-CH campus and library system.
Special Physical and Mental Requirements
Routine and special projects will involve exposure to dust; Ability to move loaded book carts.
Evening work, Night work, Shift work, Weekend work
Overnights Sunday night –Thursday night/Friday morning 11:20pm – 7:20 am; Summer Sunday-Thursday 3:30pm – 12am. Temporary changes occur during exams, intersession, holidays, and staff absences. Daytime schedule during intersessions and class session breaks.
To apply for permanent staff (SHRA) positions, please visit the Office of Human Resources Careers at Carolina website. For more information on application procedures, applicants may contact:
Office of Human Resources
University of North Carolina at Chapel Hill
104 Airport Drive CB #1045
Chapel Hill, NC 27514