TECHNOLOGY SUPPORT TECHNICIAN – JOURNEY
Undergraduate Library, Media Resources Center
Working Title: Evening Supervisor & Media Materials Processing
Position Number: 34229
Hiring Range: $36,942 – $40,831
Closing Date: April 10, 2015
As a member of the Media Resources Center (MRC) team, the Support Technician serves as an evening Supervisor and oversees operations of the MRC (located in the House Undergraduate Library) two nights a week. Evening duties include: managing the MRC public service desk, answering directional and reference questions, taking fines, managing the MRC’s Media Lab, supervising MRC student assistants and assigning special projects to these students as required. This work requires providing technical support and training to lab users on a number of media technologies as well as ensuring that all media equipment, software and mass storage systems are functional and operational. In support of this work, candidate must have working knowledge of media production software such as Adobe Creative Suite/Cloud, Pro Tools, and Apple Pro Apps and capability to work towards proficiency.
This position also has primary responsibility for management of the MRC media materials collection records and related metadata including: providing copy-cataloging of all new acquisitions, updating records, maintaining a current materials status log, and filmfinder database management. Another principal function of the Support Technician position is managing course reserves for all media collection materials including: MRC physical reserves, faculty reserves and streaming reserves. In support of this work, candidates must be proficient with using Mac OS X and Windows OS including: word processing, spreadsheets, and databases.
The Support Technician additionally manages accounts receivable from fines, reporting and use statistics related to MRC media materials collections, filmfinder and relevant collections projects. The Support Technician also assists in other duties of the unit, including but not limited to: maintaining data statistics and related reports; providing technical instruction support for all MRC Media lab hardware, software, and related equipment; providing public service support at service desk; training and supervising student assistants on MRC public service and other functions.
Minimum Education and Experience
High school diploma or equivalency and one year of experience in the field of technology related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Essential Skills, Knowledge and Abilities
Candidate must be proficient using Mac OS X and proficient using Windows OS including: word processing, spreadsheets, and databases. Candidate must have public service experience, strong communication and organizational skills and a careful attention to detail. Candidate must be able to meet processing deadlines, maintain accurate records, and manage consistent steady workflow. Candidate must have working knowledge and some experience using the Adobe Creative suite. Working knowledge of a variety of audio & video recording equipment and formats is essential to this position. Working knowledge of a variety of audio & video playback equipment and formats is also essential to this position. Must have the ability to handle multiple tasks concurrently and to work efficiently in a very busy environment with frequent calls to the service desk. Flexibility and a willingness to learn new skills are expected. Demonstrated sound judgment and ability to work independently and as a team member is also expected. Candidate must have the ability to: tactfully interact with library patrons; master library routines; and master an automated circulation system.
Supervisory experience is preferred. Proficiency with Mac OSX and Windows OS including – word processing, spreadsheets, and databases. Experience with Adobe Creative suite preferred. Library experience is preferred, including: working at a public service desk; providing technical support for media production; and working with an ILS (Millennium). Project management experience. Experience with managing inventories and maintaining statistics.
Evening work, Weekend work occasionally
Shift Differential Pay, http://hr.unc.edu/policies-procedures-systems/spa-employee-policies/wage-hour/shift-premium-pay/.
Day shifts, 8:00 a.m. – 5:00 p.m. Evening shifts, 1:00 p.m. – 10:00 p.m. (Scheduled Hours subject to change during summer sessions, intersessions and holidays).
To apply for permanent staff (SPA) positions, please visit the Office of Human Resources website. Positions are posted on the Library’s website until they are filled. For more information on application procedures, applicants may contact:
Office of Human Resources
University of North Carolina at Chapel Hill
104 Airport Drive CB #1045
Chapel Hill, NC 27514
An Equal Opportunity Employer