Q: I want to get involved! Are there any requirements before signing up?
Q: What if I can't commit to volunteer on a particular date right now?
Q: Are there any requirements to instruct a class?
Q: What do I do if I missed the Orientation Session?
Q: What is the difference between an instructor and a floater?
Q: What should I do if one of the other volunteers is not there on time at a class?
1. Call the absent volunteer, they may just be running late. Their phone number will be included in the email sent to instructors and floaters with details about the individual class.
2. If you can’t get through to the person or you find out they are unable to get to class, call the CWS coordinator. I keep my schedule open during the times there are classes so that I can be available if I am needed. If one of the volunteers is missing, I will come to fill in.
*If you are unable to make it to a class you have volunteered for please let me know as soon as possible. If it is the day of, don’t be shy about calling in the morning, the more time I or someone else has to get to the library, the better!
Q: Do I have to sign up for the same class/location every week?
Q: How do I know what to teach? Do I have to make up my own lesson plan or handout?
We’ve created the handouts as a guide for volunteers to make sure that the basic information for each class is covered during class and/or available on the handout for participants. However, instructors should feel free to veer from the handout depending on the skill level and interests of the participants. You may find that you end up focusing on one segment of the handout for a large portion of the class or that you are getting questions about things not covered in the handout- this is just fine. Of course, you may not be prepared to answer questions not covered by the handout; try to answer the question to your best ability but it’s ok to let participants know when you don’t have the answer to a question. You are also welcome to incorporate different exercises and practice throughout the class. There may be times that you don’t get through everything in the handout, and that’s ok!
If you are volunteering for a class on one of the Microsoft Office programs (Word, Excel, PowerPoint or Resume Writing), please be sure to note which version of Microsoft Office is available at the location you will be teaching at and review the corresponding handout for that version.
If you’re volunteering for the Email Basics, Online Shopping, Social Networking or Cloud Storage class, contact the CWS Coordinator to get the CWS instructor account info.
We suggest that you read through the handout before you arrive at the class. During the class, we recommend that you generally follow the order/topics covered in the handout, but feel free to vary from this and cover issues that are relevant for the participants. Also, be sure to take breaks and address any questions that participants may have.
Q: Where do I get the handouts?
Q: I'm used to teaching kids—is this very different?
Q: Do you have some teaching tips?
Q: What should I do at each location?
Please leave time at the end of the workshop to answer any remaining questions, have the participants fill out the brief evaluation form, and show participants how to access the Handouts and Resources tabs on the website so that they can refer to these resources outside of class. If participants seem interested in additional help, be sure to let them know about any upcoming Open Lab sessions. Participants may also like to review handouts ahead of time for classes they plan to take in the future to see what the class will cover and begin familiarizing themselves with the material. Each location will also have paper copies of the schedule of classes for their location if requested; these will be kept with the handouts and can be given to participants who would like a paper copy. The evaluation is voluntary and confidential, and is extremely helpful in providing ongoing feedback about the program. The evaluation form can now be completed online by clicking on the Feedback tab, but there are also paper forms located with the handouts for those patrons who prefer the paper version. Durham has its own feedback form which is currently only available in paper form.
After the workshop, please fill out the brief instructor Report Form . Please include a note about any difficulties, problems or successes you had during the session, as well as any questions or suggestions you may have, whether about participants, library staff, equipment, procedures, or the lesson plan/handout. Only instructors are asked to fill out this form, though floaters are welcome to send any comments or suggestions by email (see the Contact Us page). The report form is also where the number of participants for each class are recorded, so please be sure to note the number of participants in attendance before the class ends.